.scm-overlay{z-index:1000;justify-content:center;align-items:center;padding:16px;animation:.15s ease-out scm-fade;display:flex;position:fixed;inset:0}@keyframes scm-fade{0%{opacity:0}to{opacity:1}}.scm-backdrop{-webkit-backdrop-filter:blur(4px);background:#000000a6;position:absolute;inset:0}.scm-card{z-index:1;background:var(--bg-0,#fff);border:1px solid var(--border-0,#e2e8f0);border-radius:16px;flex-direction:column;width:100%;max-width:680px;max-height:calc(100dvh - 32px);animation:.16s cubic-bezier(.16,1,.3,1) scm-pop;display:flex;position:relative;overflow:hidden;box-shadow:0 20px 40px -8px #0000004d}@keyframes scm-pop{0%{opacity:0;transform:scale(.96)translateY(8px)}to{opacity:1;transform:scale(1)translateY(0)}}.scm-head{border-bottom:1px solid var(--border-0,#e2e8f0);background:var(--surface-0,#f8fafc);justify-content:space-between;align-items:flex-start;gap:16px;padding:20px 24px 16px;display:flex}.scm-title-col{flex-direction:column;gap:6px;min-width:0;display:flex}.scm-badge-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.scm-tag{text-transform:uppercase;letter-spacing:.05em;color:#fff;background:#047857;border-radius:6px;padding:2px 8px;font-size:11px;font-weight:700}.scm-ref-btn{border:1px solid var(--border-0,#cbd5e1);background:var(--surface-1,#fff);color:var(--text-1,#334155);cursor:pointer;border-radius:6px;align-items:center;gap:6px;padding:2px 8px;font-size:12px;transition:all .12s;display:inline-flex}.scm-ref-btn:hover{background:var(--surface-2,#f1f5f9);border-color:#047857}.scm-ref-btn.is-copied{color:#047857;background:#ecfdf5;border-color:#10b981}.scm-title{color:var(--text-0,#0f172a);margin:0;font-size:18px;font-weight:600;line-height:1.35}.scm-close-btn{width:32px;height:32px;color:var(--text-2,#64748b);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:8px;flex:none;justify-content:center;align-items:center;transition:all .12s;display:inline-flex}.scm-close-btn:hover{background:var(--surface-2,#f1f5f9);color:var(--text-0,#0f172a)}.scm-body{flex-direction:column;gap:20px;padding:20px 24px;display:flex;overflow-y:auto}.scm-action-bar{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.scm-action-btn{border:1px solid var(--border-0,#cbd5e1);background:var(--surface-1,#fff);color:var(--text-1,#334155);cursor:pointer;border-radius:8px;align-items:center;gap:6px;padding:6px 12px;font-size:12px;font-weight:600;text-decoration:none;transition:all .12s;display:inline-flex}.scm-action-btn:hover{background:var(--surface-2,#f1f5f9);border-color:#047857}.scm-action-btn.is-hotline{color:#065f46;background:#ecfdf5;border-color:#10b981}.scm-team-pill{color:var(--text-2,#64748b);margin-left:auto;font-size:12px}.scm-stepper{background:var(--surface-0,#f8fafc);border:1px solid var(--border-0,#e2e8f0);border-radius:12px;justify-content:space-between;align-items:center;padding:12px 16px;display:flex}.scm-step{flex-direction:column;align-items:center;gap:4px;display:flex}.scm-step-dot{background:var(--surface-2,#e2e8f0);width:26px;height:26px;color:var(--text-2,#64748b);border-radius:50%;justify-content:center;align-items:center;font-size:12px;font-weight:700;transition:all .15s;display:flex}.scm-step.is-active .scm-step-dot{color:#fff;background:#047857;box-shadow:0 0 0 3px #04785733}.scm-step-label{color:var(--text-2,#64748b);font-size:11px;font-weight:500}.scm-step.is-active .scm-step-label{color:#047857;font-weight:600}.scm-step-line{background:var(--border-0,#e2e8f0);flex:1;height:2px;margin:0 8px 16px}.scm-step-line.is-active{background:#047857}.scm-officer-card{background:#f0fdf4;border:1px solid #10b981;border-radius:12px;padding:16px 20px;box-shadow:0 4px 12px -2px #10b9811f}.scm-officer-header{align-items:center;gap:12px;margin-bottom:12px;display:flex}.scm-officer-avatar{color:#fff;letter-spacing:.05em;background:#047857;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;font-size:11px;font-weight:700;display:flex}.scm-officer-meta{flex-direction:column;display:flex}.scm-officer-name{color:#065f46;align-items:center;gap:6px;font-size:14px;font-weight:600;display:flex}.scm-verified-badge{color:#047857;background:#d1fae5;border-radius:4px;align-items:center;gap:3px;padding:1px 6px;font-size:11px;display:inline-flex}.scm-officer-time{color:#047857;font-size:11px}.scm-officer-text{color:#064e3b;white-space:pre-wrap;font-size:14px;line-height:1.6}.scm-translation-toggle-bar{border-top:1px dashed #064e3b33;justify-content:space-between;align-items:center;margin-top:10px;padding-top:8px;font-size:11px;display:flex}.scm-translation-note{color:#047857;font-style:italic}.scm-trans-btn{color:#065f46;cursor:pointer;background:0 0;border:1px solid #059669;border-radius:4px;padding:2px 8px;font-size:11px;font-weight:500;transition:all .12s}.scm-trans-btn:hover{color:#fff;background:#059669}.scm-waiting-card{border:1px solid var(--border-0,#e2e8f0);background:var(--surface-0,#f8fafc);border-radius:12px;align-items:flex-start;gap:16px;padding:16px 20px;display:flex}.scm-waiting-spinner{margin-top:4px}.scm-waiting-content h4{color:var(--text-0,#0f172a);margin:0 0 6px;font-size:14px;font-weight:600}.scm-waiting-content p{color:var(--text-1,#475569);margin:0 0 6px;font-size:13px;line-height:1.5}.scm-waiting-sub{color:var(--text-2,#64748b)!important;font-size:12px!important}.scm-composer-section{background:var(--surface-0,#f8fafc);border:1px solid var(--border-0,#e2e8f0);border-radius:12px;flex-direction:column;gap:8px;padding:16px;display:flex}.scm-composer-label{color:var(--text-1,#334155);font-size:13px;font-weight:600}.scm-composer-label em{color:var(--text-2,#64748b);margin-top:2px;font-size:11px;font-style:normal;font-weight:400;display:block}.scm-textarea{border:1px solid var(--border-0,#cbd5e1);background:var(--bg-0,#fff);width:100%;color:var(--text-0,#0f172a);resize:vertical;border-radius:8px;min-height:72px;padding:10px 14px;font-family:inherit;font-size:13px;line-height:1.5}.scm-textarea:focus{border-color:#047857;outline:none;box-shadow:0 0 0 2px #04785726}.scm-composer-actions{align-items:center;gap:12px;display:flex}.scm-send-btn{color:#fff;cursor:pointer;background:#047857;border:none;border-radius:8px;justify-content:center;align-items:center;padding:8px 16px;font-size:13px;font-weight:600;transition:all .12s;display:inline-flex}.scm-send-btn:hover:not(:disabled){background:#065f46}.scm-send-btn:disabled{opacity:.6;cursor:not-allowed}.scm-reply-ok{color:#047857;font-size:12px;font-weight:500}.scm-transcript-details{border:1px solid var(--border-0,#e2e8f0);border-radius:10px;overflow:hidden}.scm-transcript-summary{color:var(--text-2,#64748b);cursor:pointer;background:var(--surface-0,#f8fafc);padding:10px 14px;font-size:12px;font-weight:600}.scm-transcript-summary:hover{background:var(--surface-1,#f1f5f9)}.scm-transcript-list{flex-direction:column;gap:10px;max-height:200px;padding:12px 14px;display:flex;overflow-y:auto}.scm-transcript-turn{font-size:12px;line-height:1.5}.scm-turn-user{color:var(--text-0,#0f172a)}.scm-turn-bot{color:var(--text-2,#64748b);margin-top:2px}.scm-error-alert{color:#991b1b;background:#fef2f2;border:1px solid #f87171;border-radius:8px;padding:10px 14px;font-size:12px}